Express delivery

I am extremely disappointed with the level of service I have received. I placed an order and paid for express delivery, expecting it to be delivered today as indicated. However, I had to take the initiative to follow up myself at the end of the day, only to be informed that there was a delay and the order had not yet been handed over to the courier.

What’s more concerning is that I received no prior communication—no call or email—to inform me of the delay. This lack of basic courtesy and transparency is unacceptable, particularly for a service marketed as “express.”

When I eventually reached out, the consultant informed me that she would email the courier for an update, and that the order will most likely only be delivered next week. This completely defeats the purpose of choosing (and paying for) express delivery.

I expect this matter to be addressed urgently, and I would appreciate clarification on the next steps to resolve this, including any compensation or refund for the failed express service.