Expired items, bad service, no apology.

I ordered via Woolies Dash delivery (the fee is now R45!) On 6 November 2025. I received an expired product in the delivery. The hummus snack pot was dated "use by" 5 November. I sent an email to Woolies Dash the same day. Ten days later I got a generic email saying the refund will be processed in 3-5 working days).

Even with a refund, it is disturbing and unacceptable on at least 3 levels:

🥕There is expired food on the shelf for shoppers to select. HOW does this happen?

🥒My shopper did not look at the sell by and use by date when shopping. Second store error. On the same product. What is the manager doing?

🥕I do not have a healthy snack to take with me (which I re**** upon Woolworths to provide at an exhorbitant price instead of making my own).

No explanation, no apology... It's no wonder that Checkers is the most popular supermarket in the country.