Expired ice cream complaint

Dear Woolworths Customer Service,

I am writing to express my disappointment and concern about purchasing and eating an expired ice cream from your store. On 28th November 2024, I bought single Caramel solo 55g ice cream from your Constantia Village Centre branch, only to discover eating it on the way back home that it had expired on the 20th April 2024.I have attached the receipt and the proof of the expired ice cream.

As a customer, I expect a certain level of quality and freshness from the products I purchase from your store. Selling expired products is not only unacceptable but also poses a risk to my health as I now experience stomach aches. I called the store and they were unapologetic instead they insisted on bringing the ice cream back to the store .

I would appreciate it if you could look into this matter and take necessary steps to ensure that expired products are removed from your shelves.

Thank you for your attention to this matter.

Sincerely, Jennifer Oniwe