Expired goods on shelf +Poor online experience

I went to Woolworths Columbine on 14/07/2021. The store was so busy and full due to the current situation. I however then saw that an item i purchased expired on 08/07/2021. I contacted Woolworths and all they said s come back we will refund you. So i had to waste my time and petrol to go and get a refund for an expired item they had on the shelf. T make my situation worse i also ordered online and was told that Columbine received my order and i must collect on 15/07/2021 between 2 and 3 . I got to the store and waited for more than an hour to be told due to technical issues my order was not received. I must call head office and cancel. No apology or sympathy they didnt even have the head office number. I now dont have those goods and am still waiitng for Woolworths to return my money. I am appalled by this i wasted so much time and money travelling up and down to Woolworths and i both occasions they did not care. Alternatives were not offered. Clearly customer service is not a priority and no accountability is evident.