EXHORBITANT FIRST CLASS PRICES BUT LESS THAN THIRD WORLD SERVICE

Was in the Canal Walk store at 8. Walked from ground to first floor to purchase a set of bras and slippers. Went down to food court to purchase a few items. Asked cashier if the bras can be exchanged she said no. I asked her to check which she did and told me I could. Paid and walked down to ground floor and passed 2 managers [I assumed by their attire] asked if they knew. They said no couldn't exchange it. Went back upstairs to customer services, 2 cashiers and supervisor told me you can. Did the refund. Went looking for the ******** managers couldn't find them. I don't want your automated response, I expect nothing less than a personal apology which I would come to the store to receive. It seems like your training only consists of teaching cashiers how to chew gum and chat to their mates not even acknowledging customers.