Excess amount taken is too much for one of the claims

<p>Good day Woolworths,</p> <p> </p> <p>I am woolworths policy holder since 6 years and I have clamed for the 1st time in 6 years. Fantastic thing is you guys have assisted me with replacing my phone in a very quick. My frustration and pain is, you have charged me too much excess amount which is 2800. Supposed to charge me only 1200. I didn't have time to argue with your staff as I need my phone urgently to replace, that is the reason I didn't say single word and paid 2800 immediately. But this is very ********* that you guys are taking advantage of the victim here. Please refund my difference amount. If I am not getting any joy, I will not recommend any of my family, friends colleagues at my work place for woolworths and I will circulate this information everywhere like social networks. I think this can make an impact on atleast 25 woolworths account holders in my friends and family. I always trusted woolworths. I did not expected this from woolworths. Please assist.</p>