Exceptionally Poor Customer Service

Having had Woolworths Sucralose being IBT’d to WW at Delcairn Center, Kloof KZN for about 2 years, but since the change of store management, they don’t seem to care. Ive requested numerous times to a new manager, who has no answers. I’ve been told yesterday by another of the store managers, Vasen, she would get back to me yesterday about my IBT from December, and nothing, no call back. I was informed by another WW branch yesterday that Delcairn branch can request this item to be catalogued to their store after my first request, yet they don’t seem to care, as “I’m the only customer who buys it”. Really? Maybe others would buy it if they stocked it?