Excellent Service at Woolworths Canal Walk

EXCELLENT SERVICE!

Thank you Woolworths Canal Walk for your excellent customer care yesterday Sunday 20/12/2020. An organization based in Paarl sent me a Woolworths Gift Card as a thank you gift via Woolworths at Paarl Mall to be collected at Woolworths Canal Walk.

While I was waiting in the queue at Customer Services, a staff member came to check with each person in the queue what their query or issue was and either asked them to remain in the line or redirected them to the correct section.

They checked on their system and couldn't find any notification of my gift voucher. I left and phoned the person responsible in Paarl. She was most apologetic and assured me to stand by as she would resend the notification via email. So I returned to the Customer Services queue.

This time another staff member recognized me from earlier and she asked me if I managed to get any information on the gift card. She took me aside from the queue and reassured me that they would sort it out. She immediately reacted on the information I gave her, made two phone calls and involved her supervisor. This young lady, now known to me as Carmelita Brown, went beyond the extra mile to sort me out. During this time, Carmelita and her supervisor came to me and apologised profusely for the delay, which only took about 15 minutes.

After only 15 minutes Carmelita Brown presented me with my gift card and once again apologized for the delay.

Thank you so much for your excellent customer service Woolworths Canal Walk! Your level of service should be the benchmark for all other services in South Africa. Keep up the Awesomeness!