Every Dark Cloud has a Silver Lining

Being a regular Woolies client and paying top dollar for the foodstuffs we consume , we feel entitled to expect commensurate quality & service. Last night I logged in to my usual on line spot for click & collect today 10 / 11.00 am. Some 30 minutes later I had completed the order for our weekly shop and tried to pay. That was when the fun started. O.T.P. ***xx Don't share with anyone etc. R1076.70 to Woolworths on line. Next error message 10 minutes later Your bank has declined this transaction due to your Cr. card failing a security or the funds are Depleted. Please use another credit card. This made absolutely NO SENSE to me. 30 minutes on the phone to Standard Bank early today when the call centre awoke confirmed that the problem was likely with Woolies payments system! On calling WOOLIES Customer care at 09.40they surprised me by Admitting there was an IT issue as yet unresolved and their technicians were working on it!

WOOLIES YOU GET 0 out of 10.for frustrating your loyal aged CLIENT BASE.

With all our data YOU COULD EASILY HAVE COMMUNICATE THE ISSUE TO ALL YOUR LOYAL SUPPORTERS.Silence causes much bigger disappointment then timely communication! WHY DONT YOU GET IT!

Your textile business has unravelled.....broken seams on new products---- You are going to ***** your FOOD BUSINESS TOO if you TREAT CLENTS WITH SUCH DISDAIN! Perhaps you dont really care.? We your loyal supporters pay your salaries.....

Fortunately I know a few Angels and surprise surprise the click & collect was extremely quiet at the Sea POINT Piazza today. SO VOYU, JONELLE & NIEZAM my heroes, stepped unto the plate after I dropped my shopping list off and called me when it was ready for collection and payment and these angels saved the day! They understand Customer Service and with a bit of extra training are supervisor potential if not more. Woolies H.R. department Corporation street . Know who your stars are!