EMPTY PROMISES

<p>I bought some Full cream yogurt-Ayshire at Woolies about 2weeks ago and when opening it was sour. I immediately advised the company thereof as I bought not only 1 six pack but 2! I received the below response from their customer care</p> <p> </p> <p>"Dear Mrs Julius<br /> <br /> Thank you very much for expressing your dissatisfaction with the yoghurt.<br /> <br /> Please accept our apologies for the disappointment and the inconvenience caused, as well as for the delay in replying to you.<br /> <br /> The supplier has been informed and we will monitor his production and quality control procedures closely to prevent a recurrence of such incidents.<br /> <br /> Quality and customer satisfaction is a priority at Woolworths, and we appreciate the time and trouble you took to report your problem to us.<br /> <br /> Woolworths would like to offer you a R50.00 gift card as a goodwill gesture and for taking the time to inform us.<br /> <br /> We will be sending you a gift card via SMS to your mobile ( ********** 402) within the next two working days. Please present this SMS together with a form of identification to your nearest Woolworths store in order to receive your gift card.<br /> <br /> If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email ********** or contact us online https://protect-za.mimecast.com/s/pnQ1BaUgE****5.<br /> Yours sincerely<br /> <br /> PAMELA STAMPER<br /> Customer Care Consultant<br /> <br /> Your customer reference number is ********** 9- ********** 44<br /> Correspondence no CL286427"<br /> </p> <p> </p> <p>It is now the 4th day and after numerous requests for feedback NO ONE has responded. I have not even received this so called voucher?</p> <p>I have to now waste my time run around after a R50 voucher???? And no one has the time to respond because my minute complaint is not that big of a deal?</p> <p> </p> <p>Pathetic service from such a big company.</p> <p> </p> <p> </p>