Embarrassed and humiliating customer service

I am utterly disgusted, disappointed and upset by the customer service, rather lack off, received at the Woolworts coffee counter this morning at Cape Town International airport. I have never ever experienced so much disrespect from any Woolworts employee. I left the shop embarrassed and humiliated, to say the least in the way I was treated and spoke to.

The incident occurred after I requested a receipt for my purchase, which the barista refuse the assist me with - with an excuse that the till does not work. I asked that she request assistance from management to confirm if the slip can be obtained in an alternative way. She disregard my regard my request, started raising her voice and told me to to go to another till if I want further assistance.

Nevertheless, I continue to pay for the items and again request for management assistance. The manager eventually showed, explained to the barista how she can obtain a recipient from another system.

I had dissatisfied experience with the same barista on my last travel to Cape Town on 06 Sep 2021 and did not complain. I am choosing to speak up on this platform to allow for this matter to be dealt with at the highest level. Employees like this should never be allowed to be the front line for any business!!!