Embarrased , Unhappy , dissatisfied , loyal customer of Woolworths

Today , Saterday 18 July I went to buy groceries at Woolworths Station Square , Herm**** like I always do once of more a month because I've got a Woolworths account for 4 or more years. Account is paid every month my credit this month is more than R5000. At 11h40 at the cashier my Woolworths account card is declined for 4 times.I stood there for 5 minutes very uncomfortable while the cashier called a supervisor. Customers looked at me and some of the workers too and I felt embarrassed.They took me to the account and clothes cashiers at the other end of the shop. The lady ask me what happened and I told her. She ask for my identity and went into a office talk to someone and phoned head office oor someone. It was now 12h00 and she called me. The lady on the fone said my Woolworths card was blocked and I ask her why ? She said, only some of the customers in the country was blocked for security purposes and I must confirm my details. I confirmed name , initials , phone, street address, email etc. I waited 20 minutes now already from the declined of my card. The lady of the shop said that my card will be unblocked now like the other lady on the phone has said. I I I decided not to take the items grocery again to a cashier for confirmation of the transaction and unblocking of my card. I felt unhappy ,disappointed , dissatisfied and humiliated. No words can Express my exact feelings. The problem is this was the second time in fifteen days that my card was declined ! On Friday 6 July 2020 it happened the first time. On that day my card was also declined and blocked , and the same lady or supervisor phoned headoffice and the card was unblocked in 10 minutes time. Although I was unhappy and dissatisfied , I decided not to do anything because I like the shop and employees ( some where at the school were I still Is a teacher.) The employees and workers at the shop is very helpful and friendly everytime I shop there. I never ever had a bad experience at the shop until this month. On the 6 of July 2020 I recieved an email from Woolworths. It was a survey to ask about my experience the Friday, 3rd of July with 1 to 10 grades. I send an email to the address of my bad experience at the shop. No one rep**** or send an apology or details why it the happened. No one rep**** to my email. Now it's the second time. I ask the lady on the fone today if she can assure me there will not be a third time for blocking and declining of my card. She could not promise me. I think I must just finished paying my bill and close my account. I feel very very disappointed as a loyal customer and account holder , at the way I was treated on th 3 July and the 18 July by Woolworths SA.

Thank you. Denzil Andrew Jacobs Woolworths account nr : ***08 7835

Thank you for listening to me Hellopeter.