Effective complaint handling

We have been using the Woolworths online service since May 2020. To date, we have placed 12 orders. We had no problems with the availability of products, delivery schedule or the items received. That was until order number 11. A number of items were damaged when we unpacked the bags. We lodged a complaint. The response was immediate and all the damaged items were replaced. No need to say - order 12 has been placed. Well done to the Customer Service staff. Excellent recovery!