Duplication of credit card account on Transunion and a settlement letter with an old date

Good day

Two weeks ago I settled a credit card account I had with Woolworths and I settled using their agents as I was in arears. Last week I tried applying for car finance with the settlement letter at hand and all the banks confirmed that they saw two credit card account outstanding with Woolworths and this is not correct.

I checked my credit score it did show two accounts with the same start date, which I suspect might be duplication on Woolworth's side.

Yesterday I requested Woolworths to send me a letter to confirm that I do not owe them anything and they I received a letter from Carmen Hansby who is an Account Manager from *** and only to notice that the date on the letter is dates 11 July 2017, I then sent three e-mail this morning, I sent to *** and cc'd *** as I was unhappy that the letter states that my account is settled and closed and I do not owe them any amount but the date is incorrect and at the same time I have two credit card accounts on Transunion which makes it impossible to transact with any financial institution as I have an incorrect letter and two account in my name which shows that I owe them.

I'm so disappointed with Woolworths Financial Services as you try call then they say I can only communicate with their recoveries or legal department via e-mail. This is really frustrating as now I have two account which I do not know where they come from and at the same time w letter with an old date and I'm not getting any response