Duplicate Charges & No Accountability from Woolworths Financial Services

I am appalled by the conduct of Woolworths Financial Services and the complete lack of accountability in handling my account.

In January, I missed a payment due to changing jobs and banking details. In February, I was contacted and agreed to a payment arrangement, including a new debit order date.

In February, I was double charged, and this amount included a penalty fee. I was informed that this was to correct the January and February payments, and I accepted this in good faith.

However, in March, I was charged the SAME amount again as February, which makes absolutely no sense. The February debit was already meant to bring my account up to date, so there is no justification for repeating the same charge again in March.

I have been attempting to resolve this matter since March with no success. After repeated follow-ups, I was contacted by a manager, Alfonso, who informed me that there will be NO refund.

This is completely unacceptable. Woolworths has effectively debited my account twice for the same correction and is now refusing to take accountability.

I have already escalated this matter to the National Financial Ombudsman (NFO). Should this not be resolved urgently, I will proceed with further action, including reporting Woolworths to the relevant regulatory bodies and pursuing recovery of my funds through all available legal channels.

I will also be taking this matter public across multiple platforms to highlight this treatment of customers.

Woolworths needs to correct this immediately before further action is taken.

#Woolworths #PoorService #BillingError #NFO #ConsumerRights