Drop in Woolworths standards or marketing strategy?

I am worried about the quality standard of Woolworths items lately. Two of three online orders recently placed each included a defective item: a panty with a 2 cm tear, a deformed slipper and a tub of feta cheese with a broken seal. The sad thing is that as a member of a family with co-morbidities who stick to self-isolation, these items can only be returned to a shop in person. Is it a matter of lower quality standards or a marketing strategy (to get more feet through the shops or turnover)? I will definitely think twice before placing more orders with Woolworths.