Driver did not deliver but returned my food to the store now they want to refund me after 4 days.

I am so disappointed at Woolworths Dainfern Square, and it is heartbreaking that we had to sleep without food because of their poor service. I made an order on woolies dash at 16h05 and I got a notification to say that my order will be delivered at 17h33. At 17h30 I went outside to go wait for the driver cause it looked like he was near. I waited at the gate till 18h30 without any driver coming to deliver. I called customer care around 18h40 using the number *** and the consultant confirmed that my order has been returned to the store, and he said he doesn't know why it was returned because it shows on the system that he never called me to say he has arrived. He promised to sort this out for me and call me back but he never did.

I called in again today and I was told I will be refunded in 3/4 working days and I ask myself what are we supposed to eat so long?? This is soooo unfair especially because the fault is with the driver not with me.

I want my money sent back ASAP; I will not wait that long to eat. I have a 3-year-old who needs milk so where am I going to get another money to buy food if I have to wait 4 days?

I will not ever buy food from you!!! I am so ****sed!