Double store card issues

This has been happening for the past 2 months where an additional account was created. With 2 store accounts now open on 1 profile its having an negative impact on my credit file as all my payments are reflecting on the newest account and showing that I have an outstanding balance on the other. They are wanting me to make payments however can't have my payments moved to the correct account. I've been waiting on emails and calls for weeks and still no update. It's so damn pathetic that you guys cause an issue but are nonchalant when needing to sort it out just wanting more payment for the same issue to occur.

Having to go into a store and the expectations are all the same but now outcome has become frustrating on another level. Have your office call me and have those payments moved