Double payment for order

Hi, I had a very bad experience with woolworths online. Please be careful as I'm not the first 9ne. They ***** your money. When I purchased a few things online then the money went off by woolworths jhb and then after a few days woolworths cape Town took that same amount again. I complained but until now no reply. I wento the shop but no help. Please be careful, they make you pay twice for the same order. I'm very disappointed. Will never buy from them again. Been trying to contact them for days. They just ignore emails and complains and blame it on covid. It's got nothing to do with covid, all other shops respond to us even during the pandemic. I'm shock for their poor service for a shop with such a big name. A no go for woollies online shopping guys.