Double debit online order nonsense!

Until Woolworths has changed their ***** practice of double debiting for online purchases I will not shop there again. None of the other online retailers do this and it is ridiculous that I have to wait 14 days to get the reserved amount back into my account. Who the hell do they think they are to ‘reserve’ money against my account and then hold it ransom?? I tried to phone the call centre and was promised to have my money released, but I am still waiting. Absolutely appalling.