Double Debit

On the 2/11/2015, whilst paying via a credit card payment, my wife was told that the transaction had not gone through, so it was processed again.<br> <br> I called her a short while later to say that a transaction had gone off twice, as I received the SMS's from the credit card company.<br> <br> She went back to Woolworths, and was told that we had to provide our bank statements to prove the amount went off twice, which I did immediately. She was then told that we had to wait for 3 days, as one of the transactions should reverse on it's own.<br> <br> Today, the 9/11/2015 neither of these transactions have reversed, so my wife went back after sending them a new bank statement, in a PDF format. They could not open it properly as they did not have Adobe Acrobat Reader installed.<br> <br> My wife asked for a contact person at head office and was told that they do not have details for anyone at head office.<br> <br> I thought that Woolworths was a brand that could be trusted, but being treated like this reveals their true colours! I get better service from my local BP Garage convenience store.<br> <br> PS, Once Woolworths has finished using my hard earned money, please can they return it so that I can afford my next grocery shop!