Double Charged

WOOLWORTHS💔

I placed an order with WOOLWORTHS online and they deducted money from my account, I collected my order and on the same day after collecting I received another email from them saying they are processing my order, the same order I had just collected. They then deducted the same amount again from my account for the order that was already in my possession.

Funny thing is when they deducted the 2nd amount there was nothing in my account but the transaction still went through, I don't know how. As soon as there was money in my account they deducted. 1st transaction was saying CPT and the 2nd one JHB.

A case of double charge was opened on my behalf on the 15th of November but to this day (2025-12-03) Woolworths hasn't paid back my money. I send emails, no response. I phone them, every time I'm being told my case is with the Finance department. It's not the 1st time I'm having an issue with Woolworths online services.