Don’t waste your money with Woolies Dash App!

On Saturday 5 August 2023 I placed an order on the Woolies Dash App. After waiting an hour for the order, I got an email saying my order has been delivered which was not true as nothing was delivered.

I called the Woolies Dash customer line to say there was no order delivered to me. The lady I spoke to (who was rude) said it was returned back to the store cause the driver could not get ahold of me. I have 2 ways to be contacted: 1) via email 2)via phone call. If the driver could not get ahold of me through the phone line, they could’ve sent an email or message on the App like how they communicate when processing my order. They could have also asked at the security gate at the complex I stay, but I don’t think enough effort was done to reach me and ensure the order was delivered. Also if I hadn’t called the customer line to say no order was delivered (since they sent a email saying it was delivered) when were they going to communicate to me???

Now I’m inconvenienced and told I can go pick up the order at the store since it was returned back. Why would I have used the Dash App if I could go to the store in the first place???

I asked that if I have to be inconvenienced and go fetch the order myself I’d like to be compensated for the inconvenience which the lady said they don’t do. So I asked for an immediate refund, I’m told it will take 3-5 working days. What am I supposed to eat in the meantime during those 3-5 working days waiting for the refund as I used my last money???

I escalated the issue to the manager and spoke to a guy called Neo who organised a voucher with finance. I was supposed to have received this voucher on Saturday by 5pm or latest Sunday 6 August first thing in the morning.

On Sunday waiting for the email with the voucher I called in at around 11am only to be told the person who can release the voucher was not able to come to work due to the strike in Cape Town???? Not that it’s any of my business, Surely under such circumstances the employees should be allowed to work from home.

It’s Tuesday the 8th of August, I still haven’t received the voucher or refund or any further update communication. And I don’t have any food!!!! I’m quite appalled with the whole experience.