Don't trust Woolworths online orders

An item was missing from my online order. I immediately contacted Woolworths and was told the refund would reflect in my account in 3 to 5 days. After a month I had still not received it so emailed Woolworths 4 times and never got any response. I have a friend who had the exact same problem and has been trying to get her refund for 2 months. I've since ordered from Checkers who offer a vastly better and more efficient online order service.