Don't open a woolworths instore account not worth that agrovation!!!

I opened and instore account moving from another store account to get better service when assistance is needed. But was I very wrong to do so. After opening the account I selected the store to fetch my account card and the got a message it's ready and went to collect. After getting there I was told there was no card and on there records I had not requested 1 with doesn't make sense seeing I got a message from them saying the cards ready. They said they had ordered it and that I have to wait for a message to collect in 7 to 10 days which I did. Then I got a message telling me that my card had been blocked due to suspicious activity even tho I don't even have a card. I got the same message again 2 days later. I called in to the asking to speak to a manager because it seems instore and call centre staff can't seem to resolve something as easy as creating a card. I was told that I couldn't be put through to the manager as he doesn't work from the office but he would call me back. I have not received that call I don't have a card and know the temporary card is expired. So this means that I have an account with woolworths that can't even be used????? Real smart business......