Dont do woolies dash

If I could put 0 there I would.

I was called into office last minute and had no lunch so decided woolies dash would be the best option as it says that it will be delivered in the next hour. first time user I place the order and as my shopper is busy filling the basket I try chatting to her and it is continuously saying she is unavailable. Order is on its way for delivery and then the next thing I do is check the status to see its updated as abandoned by customer. Apparently my contact details on my account were not updated. I call in querying a refund and they say 3-5 working days, I called in to follow up and they say that need supporting documents, but they never emailed me to say they need the documents so how would I know? I just called in again to query and they always telling me they dont have managers available. I work in a call centre so I know how it goes. Woolworths, please get someone to call me as I need my money back, its been 7 working days and nothing!