Don't buy gifts online with Woolworths. Rather choose NetFlorist.

Ordered a gift online. Was not given the option to indicate that it was a gift. Tried to phone customer services to cancel the order immediately after placing the order (once I realised it would be delivered with the tags on and no gift message). I was unable to cancel the order online myself. Customer services said they could not cancel the order at their end either and I should call back in 3 days time once there is a tracking number. Called back as advised and the gift was already out for delivery. I was told all they could do at this point was call the driver and change the name from my name to the recipient's name. I asked them to please do this for me. My friend advised me that the only reason they knew the gift was from me was because the driver asked for me by name when ringing their bell.