Don't bother shopping at Woolworths any more.

Woolworths is fast becoming a pathetic store to tolerate. Last week we had lunch at Woolworths Musgrave Center and the lemon meringue ordered, did not have any lemon curd in it. We had already waited way too long to receive our order, of which service seems to be done on a rather selecttive basis. Yesterday, I went to Woolworths Bluff to make a purchase and called the customer care before I went to Woolies to advise them that I hadn't received my gift card voucher by text, as.promised a week before. I.was told by Zakhona that it would be sent to me within 3 minutes & that she would call back to check.. By the time I left the store about 25 minutes later, I still had not received it, despite further calls made by the manager, Michael, who was advised that Chantelle who is responsible for sending out those texts, was on lunch, albeit A - she ought to have done it before going on lunch B - it was already a week overdue and C - it was not yet lunch time when I visited the store. After being unnecessarily detained, waiting to remedy the situation, I left without the benefit of using the gift card and rather annoyed.. The entire experience was embarrassing and time consuming. Only to get to the venue at which I was having brunch, along with my purchase as a contribution, to realize that the cake which I purchased was of poor quality and the bread rolls were stale'ish... the rolls were dry and too hard, as apposed to being moist. I think that I am now done with shopping at Woolworths. They are just going down hill in terms of quality and service. Extremely disappointing and a waste of time and money. So annoyed.