Doing (far) more than required

Last week I bought items at Woolworths Foods in Waterstone Village. When I checked the till slip later, I noticed that I was charged the full price for both items (rather than the discounted price for buying two). I contacted the online help desk who referred my complaint to the local store.

Glynn from the store called over the weekend to apologise for the error and offered to refund me for both items! I just wanted to pay the price I should have, not to be reimbursed for the items. She insisted that they wanted to do this.

When I arrived at the store, they had to scan the incorrectly priced item to get the price. Not only did they then proceed to credit me for 2 items, Glynn gave me another item!

This just goes to show that Woolworths really do far more than required. That's why I'll choose you over and over again.