Does Woolworths care ?

I always looked up to Woolworths, providing quality products and starting great initiatives. My impression was that this company is really for the people, and cared. But after 2 instances, I question that. 1) My wife and I were feeling for a good piece of cake so we went to Woolworths Lifestyle Crossing, I chose the carrot and my wife the chocolate moose. The carrot cake was not much left, just enough for 2 slices, what amazed me was when the lady helping us cut the cake, she gave me the smaller piece - really!!! I am standing right in front of you, it's R50 a slice and you have the nerve to that. It was almost closing time, and I wonder why do that ??? keep the bigger slice for who --- the staff after? I left that one and said its pointless to complain about that...it was petty, but the next one really set this writing in motion... 2) My mum had a loan account with Woolworths, which she made paid up a few years ago (+/- 2015), and plus paid extra, with a positive balance of like R5. My mum still got statements, which she did not worry about and just ignored as the account was paid up. Low and behold there was a service fee going of each month, that took that positive balance plus now she owed Woolworths after. It was like R6. But the principle of the matter is that you took the R5 puls u made her pay an extra amount. What the hell? I am truly disappointed in you guys, I really enjoyed the shopping experience, but I can't see my self supporting your brand again. These 2 instances showed me that Woolworths don't care :'(