Do not use Woolies Dash

I ordered my dinner on Woolies Dash yesterday at 3.45pm, by 6.15 still nothing has arrived. My order eventually arrived at 6.30pm!!!!! By this time I had gone out to buy dinner, so what I did receive (my salads) are now wasted, plus I have still not received a refund for the items I did not receive, which was my dinner. No communication from Woolworths throughout these 2+ hours of waiting. I tried calling the helpline, calls get dropped or nobody answers. I have emailed as well but nobody has contacted me as yet. Surely if there is a problem and they are running late the customer should get a call from the store or the shopper? And exactly where is my refund going to go? I paid via debit card and if I get the refund into my WW store card it is useless as for some unknown reason my store card is blocked (I have had this card since 1990 and have NEVER missed a payment) so this needs to be rectified as well as the awful woolies dash service. Checker 60 sixty is phenomenal, maybe they should train your woolies dash service!