DO NOT USE WOOLIES DASH!!!!!!!!

Ya

Woolies Dash has tried to start a service similar to Checkers60 however a lot more disappointing and unreliable than their competitors . I’ve used the app a few times and have had the worst experience since ….. my last order was made on the 2nd of January 2022 and the order was made for delivery between 09:00 - 10:00. At 09:30 the driver had closed the delivery as to show as “delivered “ of which I had not even received my items and eventually showed up at 10:40 at my gate. I called the contact center in a panic having spoken to Carol and Sindiswa who were of no help whatsoever.I requested for a refund as at the time I had not received the items I had paid for and had no idea where the driver was with my items. I was told that the refund had been processed and would take 3-5 business days to be back in my account. Today, the 14th of January 2022 …. 10 business days later and my refund has still not been provided to me. I had contacted the contact centre again on the 8th business day to enquire about this process and was told that an additional 10 business days was added to potentially reflect my refund. I do not recommend this service as the people who work under this organization are dishonest , the service sucks (and it’s supposed customer support who are of no help) and it will take forever (if even that) to get your money back (I can’t even guarantee that to be true as I still haven’t received my money back ) . It’s been 13 days since requesting a refund and that’s still yet to happen in my case. I’ve had a better experience buying from Woolies on OneCart than directly from Woolies Dash which has been disappointing. All I’ve asked for were my items that I paid for or my money of which 13 days later I’m yet to receive. Very disappointing!!!!!