Do not shop online at Woolworths

I am extremely disappointed with my recent experience ordering from Woolworths Online.

On 7 November, I ordered a pair of shoes for R324. When the shoes were delivered on 12 November, the exact same amount was deducted again from my bank account. I immediately contacted the call centre, and they assured me the funds would be released within 5 business days — yet nothing has been refunded.

On 12 November, I placed another online order for two mugs and a cross-body bag, totalling R1 257.95. Unfortunately, the same issue occurred: the amount was deducted twice.

To date, none of the duplicate deductions have been refunded.

I even visited my bank, Capitec, and they confirmed that Woolworths must provide a letter stating that they are withholding the funds, authorising Capitec to release the money back to me. Without that letter, the bank cannot assist further.

I have contacted Woolworths but still have no resolution — only delayed responses and no refund of the money that was incorrectly taken from my account twice on two separate orders.

This is unacceptable for a retailer of their reputation.