do not purchase anything via woolworths online store

I ordered and paid for online clothes on 14 March 2020, i was informed that i would receive my order on 18 March 2020. On 22 March when I contacted the Call Center on ***, I was just told that the couriers were at the office at 16H30 but left because there was no one to accept the parcel. I was at the office until 18H00 and did not receive a call or message or email. I still have not received my parcel and it's been 10 days later. I have never had this problem with takealot. I even visited the woolworths store because have am holding on very long on the call center number (my 45 minutes lunch) because I would like to have my money back but the store says i must come with the clothing in order to receive a refund, which i have never received