Do not order online #boycotttWoolworths

Ordered online for my anniversary. Paid express delivery. Was meant to be delivered 2 days before the day. Received email saying would be delivered at least day before. No delivery either. No contact. No ability to track. I call sham of company to enquire status. Told that as one hour before max delivery time, order not late and I must wait. Emphasise that for order not to be late, matter needs to be escalated or at least status confirmed. Told not possible. They cannot track and can also not even contact their own courier to confirm. Ask for matter to be escalated and to receive contact that day. Nothing. Email address in the delivery email to escalate. Receive a response stating that email address is unattended. Complain through website channel. Next day receive response form them saying have escalated matter and will receive response within 48 working hours. Thats 6 business days. They also ask me to follow up with phone number that Called previously that cannot do anything or through email address which is unattended. What f*cking shambles. This is a major SA national and international retailer? How?