Do not buy Woolworths groceries online

ORDER NUMBER O***

On 13/11/2021, I purchased grocery items on the Woolworths website. Made a payment of R584.30 but only received items for R421.34 due to them saying certain items were not in stock.

I have not received my “refund”. Nor was I given cash upon collection of those snacks purchased online. I emailed numerous times to complain about the lack of care and was made promises that the money would reflect with time. If I had purchased a month’s worth of groceries and the amount to be refunded was more than R162.96 it would have inconvenienced me financially. Sadly this was my first time buying groceries on the Woolworths website.

I’d advise people to only buy clothes and non consumables on their site only. If not, you will be greatly disappointed. Didn’t expect this from Woolworths at all.

I will never buy groceries on the Woolworths website.