Do better.

Why is a customer unable to easily amend a food order online which is scheduled for the next day delivery?? This is a bad oversight by Woolworths. What a palava I had to go through to simply cancel 1 item on my order. Telephone customer care. Hold for 5 minutes. Only to be told sorry we cannot confirm what you asked be done will be done as the store in not answering its phone. Sorry!!! This is simply not good enough. Order No: ***. Placed on 28/8/24 at 10h30 for delivery on 29/8/24