DISTRESSED CUSTOMER

I don't know why Woolies they have an online shop if they cannot improve when people complain. On three occasions a double deduction with each order were made in my bank account. The amount for the order is reserved and two occasions the same amount is deducted. When you notify the customer services they promise to the money will be returned to the account but it always take longer than the promise. In the order I waited 14 days before the money could returned to my account. That time I needed money urgently and was seriously inconvenienced. With my current order I placed and order on 22 January 2021 and money was reserved on my bank account. was able to collect it at a branch on 24 January 2021. When money was paid into my bank account on 26 January 2021 they deducted the money and I currently cant use that money since the reserved money has not been refunded. I notified customer service via email on 27 January 2021 because I needed this money urgently but to date Wooworths has not called me or responded to any email to show that they are attending to my problem.

I buy a lot of items online to avoid going to shops due to Covid19 but I have never experienced this with other shops deducting double amount.