Disssapointed long time client

I lost my Woolworth card in October I went to pmb liberty mall to apply for a new card they told me that I will recive an sms notifying me about the availability of my card until January when I decided to go and ask .they first asked me if I received an sms told them no and the reason I came it’s because it’s been too long.even today I’m still waiting for that sms I have no card but they allow me to pay using my identity document but I can not buy because I don’t have a card .the account is seem to useless to me cs I don’t know where to find help or I have to pay up my account with id and forcefully close the card since I can’t buy only able to pay