Dissatisfied with Woolworth

I'm disgusted about woolworth. I have been patient trying to follow their process but I'm sent from pillar to post. I Opened an account 3 months ago but I still don't have my card with me. Everytime I call them or go to the store they tell me a different story. I used a virtual card for more than 35 days but now it has disappeared because I should have had my card by now.

They just won't help me. What kind of service is this?????

I have submitted my ID copy twice in store. I have spoken to the call centre people I don't know how many times online.

I'm bored, hurt, exhausted. I have given this too much energy and it's annoying.