Dissatisfied: Bad Customer Service

<p>I bought the phone (Samsung Galaxy Trend Neo, G318H) on the 27th April 2016 from Woolworths Musgrave Centre - Durban. A few days later, it was restarting itself and shutting down now and then. Went to report it on the 31st May 2016, and was told that I need to bring it back its original pack. I then took it back to Woolworths on the 2nd June 2016. I was advised that they will send it to MTN Umhlanga in order for them to check it. I then got a call from Woolworths on the 10th June 2016 to say that my phone was repaired and ready for collection. I went to pick it up on Friday the 17th June 2016. When I got home trying to switch it on, it just froze and started selecting its own apps as well as when typing it types its own letters. I took it back to Woolworths on the 19th June 2016, and asked for the manager. I wanted a refund and she advised me that they can’t give me thee refund. They need to take back my phone again and send it to MTN Umhlanga for them to check it. I told her that I do not want it anymore. I cannot have a brand new phone repaired twice within a month. I was told that they will liaise with MTN and will copy me on the email. I haven’t receive any call or email from Woolworths nor MTN to advise me what is going. I am very upset with Woolworths because I bought this phone from them.</p>