Dissatisfied and Disappointed Customer

I bought underwear’s including 2 body body shaper’s (tights) at Woolies Bridge City. I wore one of the tights it’s pulling down as a result I had to take it out as it was making me uncomfortable that I had to pull it up every few minutes! I bought the correct size xxl as I am a big girl I use tights to prevent my thigh’s from rubbing together, that day I had to deal with it as I decided to take it out. As much as it’s logic that the strore policy doesn’t exchange under garments the cashier was supposed to inform me to try the tights on before purchasing according to one of the their manager’s in woolies west street. I don’t think that it’s fair to purchase the correct size and the garment doesn’t hold up on my waist so I went to woolies in Durban CBD where I experienced unbelievable horrible treatment, going there I explained I think it might be a quality problem and I started I was willing to try the tights so they may see it’s fit me the problem is that it’s pulling down. Upon arrival I spoke to the cashier whom called another lady whom I believe was the supervisor as there was no introduction she told they won’t do anything,I than asked to speak to her superior she left after a while she came with Melissa whom told me there are may tights in the store why I choose that one without a garter I told her I was not getting I will rather speak to someone else if she’s coming at me like that. She walked away and instructed one of staff to call someone else, I waited until I asked for chair as I was tired coming from work. Eventually 3 ladies came and one came and asked I was the one who wanted to exchange under garment? She said she is here to tell me it’s not going to happen! I responded by asking her to introduce her self she said her name was Vayeshnee I told her who I was she then said like I said I will not exchange this garment, I told her I think it’s was a quality default can she escalate she said let’s say she accept it and put back on the floor and someone else purchased it and got an infection what will happen to her, I got annoyed but I kept my cool and I asked her why would you resell a garment that I already reported that it’s has problem , she asked me if it was my first time purchasing underwear at woolies I said no she said you should be fami**** with the retuning policy for woolies and I was told no returns on this items and I answered by asking told by who? As much as it’s on the receipt I was still supposed supposed be be informed because I was not even aware that tights can be tried before purchasing. She continued and said she doesn’t have time for this anymore, by the way I purchased at bridge City so why I came to her store she said Mam I’m going to ask you to go there. I said to her I’m not saying make a decision now please take the garment and send it to your supplier and call me and I asked since when at woolies customers have to go to the same store? She got angry and said you are not leaving it here and I will not exhange it she started to walk away saying she will escalate I asked her how because you are walking away and you don’t have any information about me she then asked Jessint to take my details by that time I was so upset not because she didn’t charge or send it for quality check but because of how she spoke to me, she didn’t not speak to me in a respect full manner, the way she looked at me like I was nothing yet I spent over a thousand purchasing those garments! When Jassint asked for my details I asked her to get them from my woolies card or receipt she said I must show her how, I said I was too upset I didn’t want to speak further as I was still shocked from the treatment I got from vayeshnee , she left me standing than another lady proceeded, I left the tights in the store on the 4th of February 2025 and to date I have not heard from Woolies.

Woolies is expensive for me so when I purchase there I expect nothing but quality! Also I customer service could have been better, even if vayeshnee knew she wasn’t going to assist she should have listened, she could have told me hang on to your tights I will find out if I could send it to our quality department “if there’s such “ no empathy whatsoever instead she had a smeg on her face! I