Dissatisfied

Greetings,

I am appalled by the service I received from Woolworths Mooiriver in Potchefstroom, I called yesterday to ask if they stock the Rainbow Celebration cake and I was told yes , I gave the person I spoke to my number and was promised to be called with confirmation, that never happened. Today I called again and spoke to Lydia who works at food department, she confirmed availability and said she will keep the cake for me. I left everything I was busy with and drove 40 kms to buy the cake since it’s for my son’s 1st Birthday tomorrow. Upon arrival, I asked for Lydia and the first thing she said when we met was to ask if my phone has a problem ?, I told her no and she insisted it does and even demanded that I take it out and show her, I obliged only to be told that she got it wrong from Matlosana mall, surprised by because I gave my number personally and NEVER gave it to anyone at Matlosana mall as they refused point blank to order for me and told me to go Potchefstroom. My number is ********** 270 & she said I gave them ********** 770?. No acknowledgement that she didn’t do as promised, no plans for me to get the cake by tomorrow when they get stocke instead I am told I must come back at 9am again if I want it?.

I have always been a loyal Woolies shopper and to be treated this was is truly heartbreaking. She made me feel so bad by putting the blame on me, I walked out with egg on my face without any cake for my son.

I am truly disappointed, Refilwe ( ********** 270)