Dissatfied client

Since I've been buying online from woolies , I have disputes . Let it slide so many times for me to write this review . But yesterday was the ultimate . I ordered ingredients to fulfill an order for a client . A shortage of an item was received I immediately made contact wf the centre , the agent said the store will make contact with u soon ( still waiting on the call) I email the support group well I was then told it takes 24hours to a turn over . Just to think I couldn't carry out my ful amount on my order as expected but Woolworths don't seem to be serious about online queries . Standards are seriously dropping . Online is no good