Dissapointing online service

Iam so unhappy with woolworths. Placed a order almost a month ago. Apparently they could not get hold of me but i only found that out when i enquired about my package. They responded and asked if i still want my things. Tilll today absolutely silence. My mom is leaving for mauritius in 3 weeks. The dresses are for her. It is a struggle to find summer things in store. This is really pathetic from a big company and a store i usually. I ordered from fashion world not as reputable as woolworths but i had my items within 3 days from the order.