DISSAPOINTING

Yesterday I went to Woolworths Vangate Mall to return a pair of boots that I purchased just over a month ago. After walking in the rain with the boot it started to peel on the top tip. The manager Angela refuse to change it and said that it is how I walked,, I must of knocked it. The part where it was peeling was on the top of the tip of the boot and there was 3 places that it was peeling. When I asked her how do I walk against something and the front of the boot is not damaged she could not answer me. She insisted that it is not a manufacturing fault and despite me telling her if not then I am not happy with the quality - her response it is not not leather!! So because it is not leather it can peel after a month???If this is not a manufacturing fault then the quality is very bad!! It is my consumer right that if an item is not up to standard then I have the right to exchange it. Now I am awaiting them to get back to me as they kept my boots as it has to get tested, no sure for what the sick story she gave me I know that is just the story they tell clients. Very disappointed in the Woolworths Brand this is not the service that is expected from them