Dissapointed for the lack of tinasity

To Whom it May Concern;

I visited Woolworths in Middelburg Mall last week Tuesday to collect my Woolworths Shopping card. I explained to the cashier that I was there to collect my card. So her response to this was that I needed to go to the Highveld branch. So I explained to her that I got a message to collect it from this branch. Then her response was that they dont send out messages, only phone clients to collect. Now I was starting to get frustrated, so I surched my phone and found the message and showed to the cashier. Then without any apology she said, she needed some form of identification. So I gave her my driver's license. After making me wait for some time. I was told the only work with Identification Documents, and that the driver's license will not suffice. I can understand the policies and procedures, what baffles me is that I app**** for this replacement card more than 7 months ago in the Groblersdal branch.

What is more frustrating is that I have an active loan account with a credit limit of R60 000. This instore card is only for R5 000. And yet no one could assist. I was very disappointed in the manner things was done. And will most definitely not return to the Middelburg branch.

I'm not sure if I will get a phone call or apology. But thought I needed to be brought to someone's attention, that this is how you lose customers.

Regards,

Arlien

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