Disrespectfull customer service

Good day, I would like to talk about the Woolworths online Dash. I ordered on Valentine because I was invited to an occasion. So I needed the goods. I ordered early but was given a late time of day slot. So much for Dash…. The next surprise the goods arrived late and was only a part order. The driver either took or was given half the order. The other half of the order was another surprise, It came about 1/2 hours later. And the other surprise I do not put substitutes but was given something that does not constitute a substitute. I was given semi cooked prawns for raw prawns. Needless to say my valentine day was ruined. I called Monday 17th February 2025 and spoke to Neo who wasn’t very sympathetic or even apologetic. He said he will let me know when he knows. To add to this I sent an email on the 18th to wooliesdash @woolworths.co.za, To date 20th Feb. there is no word from them. Order number O***. This customer service is just disrespectful. Woolworths should not be in the online business in my opinion. I have ordered from the other big names and have always received good service and if there was ever a problem I was always compensated. I am seriously thinking of closing this account. I pay on time and also order quite often. Customer is a beggar here.