DISRESPECTFUL

I app**** and qualified for a gold credit card at Woolworths. As I was married lately and due to some reasons I have not yet changed my Id but Nedbank MFC and RCS accepted my marriage certificate and issued all my documents and cards with my new Surname (in other words they accept my Id with my ****en name if I produce my marriage certificate).

during the application my ID with my ****en name with my marriage certificate was sent to Woolworths whereby my application was completed with my surname (I assumed that if this was a problem i would have been notified.)

i receive a sms that I can go and collect my credit card. AT the store a certain lady assists me and with a very bad attitude she informs me that I would have to change my ID before I can collect my card because the surnames differs, I show my marriage certificate to her which she does not even check to look if the Surname on the Certificate is correct I also inform her that the person that phoned me accepted the documents I am producing whereby she replies: " Ja, die mense daar bo weet nie hoe werk FICA nie". I inform the lady that I am a Attorney and that I know how FICA works whereby she threw the envelopes back into the safe and told me to go and change my ID. I realized that I am going to get nowhere with this lade so I will just call Woolworths if this is a problem I will request a card to be issued in my ****en name. I have to say that until this stage i was frustrated but I was not upset if a company's rules say that the surnames need to be the same for security reasons I can accept it.... BUT....

Before I left the store I realized that I did not get the Lady's Surname so I turned around only to find the Lady IN FRONT OF CLIENTS making a funny voice mocking me and saying oooh I'm an attorney.... whereby she turned around and saw me I then asked her Surname which is Mioto and then I left....

this is so unacceptable and disrespectful I am sick to my stomach... the fact that Woolworths has Fica issues I can deal with but really, I really do not hope that this Lady refused me service without reason.