***** dispute not resolved

I've had a credit card opened *****ulently using my personal details. I found out via sms from Woolworths that I owe them on a credit card which I had NEVER app**** for. I have been dealing with Woolworths since April to sort the matter out, but until today in July my atter is still outstanding. As a reputable store, I had hoped to get my issue resolved very quickly and efficiently but unfortunately. Now I have a negative listing on ITC that my account is in arrears. I have called the call center many times to try and get this matter resolved and until today, 10 July still no assistance. I am very disappointed for a reputable store like Woolworths to not sort such an urgent matter out as quickly as possible. I WOULD NEVER RECOMMEND WOOLWORHTS to anyone if this is the kind of service one gets.